It is but a fact that if anything goes wrong and if you apologize at the same time offering solutions to the problem, the other party likes it and your goodwill is maintained. This is often a recurring situation in the consumer durable products segment between companies and customers. No appliance can run for years together. Even the best appliance may show some defect or show some technical problem within its warranty period.
Eureka Forbes India understands its consumers and serves them their way, apologizing and dealing with problems immediately, thus valuing their complaints. This company considers every complaint as an opportunity to improve in both products and customer care. The company’s customer care executives are committed towards making the consumers feel comfortable every time.
Eureka Forbes in India runs a dedicated page at its corporate site eurekaforbes.com. for consumers to get in touch with the company executives online if they are not satisfied with responses over phone. It is a five step process, wherein consumers can proceed step by step, depending on the response and satisfaction levels. At eurekaforbes.com, you can take a tour of all the products that the company deals in. Demo videos of few products can also be viewed at this corporate site of the company.
Eureka Forbes in India believes in giving its consumers more than expected. It believes in keeping its consumers happy. Maintaining a robust rapport in the market today, especially where stiff competition prevails is all about giving customers what they cannot get elsewhere. It is about getting regular feedback so as to improve in areas where consumers grieve. It is about welcoming suggestions and incorporating the same during product development.
The company’s customer care executives are trained with knowledge about every product so that queries raised by consumers are effectively answered and solved.
Aquaguard Water Purifier, vacuum cleaners, air purification systems, security products, fire extinguishers, and solar lamps – all these products are available in different models. You will only be spoilt for choices! Besides knowing about your chosen category of the aforesaid products by interacting with the customer care executives (dialing 3988 3333), you may know more about the chosen product at eurekaforbes.com.
If you visit a retail outlet to buy a purifier, how do you know which appliance you should buy? This company makes available its range of purifiers in a certain region according to its water condition. Enjoy and experience smart buying!
